VMware offers the following types of developer support

Product Support

VMware Global Support Services offers product support.  Find out about our Support Offerings here

SDK Support

The SDK Support Program offers expert assistance to guide your development process, including sanity checks, best practice recommendations, and work-around suggestions.  See here for the list of SDKs supported by this program.

Certification Support

Eligible partners currently enrolled in VMware Technology Alliance Partner (TAP) program and one of VMware's Ecosystem Engineering certification programs can obtain certification support by purchasing the relevant entitlement for their program from the VMware Store here. If your program is not listed please review the instructions for certification support provided as part of your program materials here on Developer Center.

Engineering Services Developer Support and Other Services

Engineering Services Developer Support is a premium Support offering for partner developers, delivered by developers in VMware's Engineering Team. Engineering Services Developer Support is specifically designed to serve partners who are producing technology products for market. Services offered by Engineering services include transactional support, consulting services, architectural design services, specialized developer training, workshops, and custom engineering. Engineering Services Developer Support is intended for, but not limited to partners participating in one of VMware's technology programs, customers in need of design or development consultation, or partners with custom development needs. It includes support for all VMware APIs, including those gated APIs restricted to programs, and also includes pre and post-product release development support.

The Engineering Services team delivering the Developer Support is part of the VMware Ecosystem and Solutions Engineering organization. All team members are experienced developers in their own right, with diverse industry backgrounds, including Operating Systems, Networking, Storage, Management, Web Client and Applications development. Each is expert in their VMware specialty area and can act as an upfront design consultant for you, as a go to resource when difficult technical issues emerge during development, or as the actual developer of your solution.

Please contact partnerservices@vmware.com for more information.

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